We use USPS, and most items under one pound will be shipped First Class
with tracking.  If your item is over that it will be shipped USPS Priority. Please visit our shipping policy page for more information.

Please wait at least 3-5 business days to get your package after it
has left our facility.

We aim to process orders same day. We do not allow the cancelation of
orders. If you purchase the wrong size or color, please contact our customer service department via
email: contact@shopmonets.com. However, we cannot promise that your error will be corrected during
the shipment process.

Yes, we do on a case-by-case basis. Each refund inquiry will be reviewed.
Please visit our return policy page for more details.

No, we do not offer call to order.

No, unfortunately not. We have a high turnover of product so we cannot hold items.
If you are unsure about purchasing because of the fit, or have questions, please send us an email.

Once your order has been shipped you will be email and/or text with your
tracking information. Please allow 24-48 business hours for your shipment details to update with USPS.

If you receive a damaged item, please send us an
email (contact@shopmonets.com) as soon as possible and provide a photo of the damaged item. If
applicable, we will kindly provide a return shipping label so that you can send your item back. Please
note, we are not responsible for damages that occur after wearing or washing the item.

Due to an unforeseen event, the item you ordered suddenly became out
of stock and is no longer available. We promise these cases are rare. However, if an item in your order
does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your
order contains additional items, these items will still be shipped to you and the unavailable item will be
removed from your order. If your order is flagged as fraudulent, your order will be cancelled immediately.